Payment Policy
This policy explains the payment requirements, accepted payment methods and confirmation process for purchases made through Albert Couture.
Clear payment terms help us provide a considered and personal experience. The payment options available for an order may vary according to the client’s device, location or payment provider.
Payment Options and Production
For custom orders, you may pay in full or begin with a 50% deposit. The remaining balance must be paid before garment production is completed.
Full payment or the initial 50% deposit confirms the order and allows Albert Couture to reserve materials and begin production arrangements.
Please allow approximately 5 to 6 weeks for production. Production begins the day after your original appointment. For Friday appointments, production begins the following Monday.
Private wardrobe packages generally take approximately 5 to 6 weeks, depending on the items ordered. Your individual timeline will be confirmed during your private consultation.
Specialized designs or material availability may affect the completion date. Any expected variation will be communicated whenever possible.
Accepted Online Payments
The payment methods currently available for an order will be displayed during checkout. Depending on availability, we may accept:
Secure Online Checkout
Online payments are processed through the secure payment gateway available on the Albert Couture website.
Albert Couture will never ask a customer to send complete payment-card information by email, text message or social media.
In-Store Payments
Cash and approved checks may be accepted for eligible purchases completed in person at the Lexington showroom.
These payment methods are not available through online checkout. Contact our team before visiting if you need to confirm whether a particular in-store method can be accepted.
When an Order Is Confirmed
A custom order is confirmed once full payment or the initial 50% deposit has been successfully received and processed. For eligible ready-to-purchase products, the payment required at checkout must be successfully received and processed.
If a payment is declined, reversed or cannot be verified, Albert Couture may place the order on hold or cancel it. Production will not begin until full payment or the initial 50% deposit has been confirmed.
For custom orders placed with a deposit, the remaining balance must be paid before garment production is completed.
Cancellations and Customization Changes
Cancellation or customization-change requests must be submitted within five hours of placing the order.
Later requests may not be accepted after materials have been reserved or production arrangements have begun.
Prices and Additional Charges
The amount displayed at checkout may include applicable taxes, delivery costs and approved additional services.
Additional costs involving specialty materials or significant design requests will be discussed before a custom order is confirmed.
Approved Refunds
Approved refunds are issued to the original payment method in accordance with the Albert Couture Return and Refund Policy.
Custom-made and personalized products are non-returnable and non-refundable except where Albert Couture confirms a manufacturing defect, transit damage or an incorrect item.
