Privacy policy

This Privacy Policy describes how Albert Couture (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from albertcouture.com, or otherwise communicate with us. These activities are collectively referred to as the “Services.”

For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services. This includes customers, website visitors, and other individuals whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. This may include changes made to reflect our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources during the past 12 months. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly from You

Information that you submit directly to us through the Services may include:

• Basic contact details: Your name, address, telephone number, and email address.
• Order information: Your name, billing address, shipping address, payment confirmation, email address, and telephone number.
• Account information: Your username, password, and security questions.
• Shopping information: Products you view, place in your cart, or add to your wishlist.
• Customer support information: Information you include when communicating with us, such as when sending a message through the Services.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information. However, doing so may prevent you from using or accessing certain features.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services. We refer to this information as “Usage Data.” To collect Usage Data, we may use cookies, pixels, and similar technologies, collectively referred to as “Cookies.”

Usage Data may include information about how you access and use our Site and your account. This may include device information, browser information, network connection information, your IP address, and other information concerning your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers that collect information on our behalf. These third parties may include:

• Companies that support our Site and Services, such as Shopify.
• Payment processors that collect bank account, credit card, debit card, and billing information to process payments and fulfil orders.
• Advertising, analytics, and technology partners that use pixels, web beacons, software development kits, third party libraries, and Cookies.

We may also collect information when you visit our Site, open or click an email we send, or interact with our Services or advertisements.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their policies and practices. For more information, please review the Third Party Websites and Links section below.

How We Use Your Personal Information

• Providing products and services: We use your personal information to provide the Services and fulfil our contract with you. This includes processing payments, fulfilling orders, sending notifications about your account or transactions, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.
• Marketing and advertising: We may use your personal information for marketing and promotional purposes. This may include sending communications by email, text message, or postal mail and displaying advertisements for products or services. We may also use this information to tailor the Services and advertising shown on our Site and other websites.
• Security and fraud prevention: We use your personal information to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your account credentials secure. Please do not share your username, password, or other access details. Contact us immediately if you believe your account has been compromised.
• Communicating with you: We use your personal information to provide customer support and improve our Services. This is in our legitimate interests so that we can respond to you, provide effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For information about the Cookies used to power our Shopify store, please review the Shopify Cookie Policy.

We use Cookies to operate and improve our Site and Services. This includes remembering your actions and preferences, running analytics, and understanding how users interact with the Services. We may also allow third party service providers to use Cookies to tailor services, products, and advertising on our Site and other websites.

Most browsers accept Cookies automatically. You can change your browser settings to remove or reject Cookies. However, removing or blocking Cookies may negatively affect your experience. Some features or services may not function correctly or may no longer be available. Blocking Cookies may also not completely prevent the sharing of information with third parties such as advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and subject to this Privacy Policy. These circumstances may include:

• Sharing information with vendors and third parties that provide services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.
• Sharing information with business and marketing partners, including Shopify, to provide services and advertise to you. These partners will use your information according to their own privacy notices.
• Sharing information when you direct or request us to do so or otherwise consent to the disclosure. This may include sharing information to ship products or through social media widgets and login integrations.
• Sharing information with our affiliates or within our corporate group when necessary to operate our business.
• Sharing information in connection with a business transaction such as a merger or bankruptcy.
• Sharing information to comply with legal obligations, respond to subpoenas or search warrants, enforce applicable terms of service, or protect the Services and the rights of our business, users, or others.

During the past 12 months, we may have disclosed the following categories of personal information:

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User Generated Content

The Services may allow you to post product reviews and other user generated content. If you submit content to a public area of the Services, that content will be public and accessible to anyone.

We do not control who will have access to information that you make publicly available. We cannot ensure that people who access the information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make publicly available or for the accuracy, use, or misuse of information disclosed to or received from third parties.

Third Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. If you follow a link to a website that is not affiliated with or controlled by us, you should review its privacy and security policies as well as its terms and conditions.

We do not guarantee and are not responsible for the privacy or security of third party websites. This includes the accuracy, completeness, or reliability of information found on those websites.

Information you provide in public or semi-public spaces, including third party social networking platforms, may be viewed by other users without restrictions on its use. The inclusion of a link does not imply that we endorse the platform, its content, or its owners or operators unless otherwise stated.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided personal information to us, please contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, the personal information of individuals under 18 years of age.

Security and Retention of Your Information

No security measure is perfect or impenetrable. Therefore, we cannot guarantee “perfect security.” Information sent to us may also not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

The length of time we retain your personal information depends on several factors. These include whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute and may only apply in certain circumstances. In some cases, we may decline a request as permitted by law.

• Right to Access or Know: You may have the right to request access to personal information we hold about you. This may include information about how we use and share your information.
• Right to Delete: You may have the right to request the deletion of personal information we maintain about you.
• Right to Correct: You may have the right to request the correction of inaccurate personal information.
• Right of Portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, subject to certain circumstances and exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of your personal information.
• Withdrawal of Consent: Where we rely on your consent to process personal information, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we decline your request. You can appeal by replying directly to our denial.
• Managing Communication Preferences: We may send promotional emails to you. You can unsubscribe at any time by using the unsubscribe option included in our emails. Even if you unsubscribe from promotional emails, we may continue to send non-promotional messages concerning your account or orders.

You may exercise these rights where indicated on our Site or by contacting us using the details provided below.

We will not discriminate against you for exercising your privacy rights. We may need to collect information to verify your identity before responding to your request. This may include your email address or account information.

Where permitted by law, you may appoint an authorized agent to submit a request on your behalf. Before accepting the request, we may require the agent to provide proof of authorization. We may also ask you to verify your identity directly with us. We will respond within the period required under applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to appeal our decision or submit a complaint to your local data protection authority, depending on where you live.

International Users

We may transfer, store, and process your personal information outside the country where you live, including in the United States. Your personal information may also be processed by staff members, service providers, and partners located in these countries.

If we transfer personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority. This requirement may not apply when information is transferred to a country recognized as providing an adequate level of protection.

Contact Us

Address:
576 East Third Street, Suite 140
Lexington, KY 40508
United States

Email: kennedy@albertcouture.com

Phone: +1 859-433-9328