Shipping policy

Shipping Policy

This Shipping Policy applies to domestic orders delivered within the United States. By placing an order with Albert Couture, you agree to the terms outlined below.

A. Custom-Made Orders

For custom orders, you may pay in full or begin with a 50% deposit. The remaining balance must be paid before garment production is completed.

Please allow approximately 5 to 6 weeks for production. Production begins the day after your original appointment. For Friday appointments, production begins the following Monday.

The production period of 5 to 6 weeks does not include carrier transit time. Specialized designs, material availability or circumstances outside our control may affect the completion date. Your individual timeline will be confirmed during your private consultation. We will communicate any expected changes whenever possible.

For additional information about custom orders, please visit our FAQ page.

B. Ready-to-Purchase Orders

Ready-to-purchase products are normally handled within 1 to 3 business days, Monday through Friday.

Orders received after 5:00 PM Eastern Time will begin processing on the following business day.

C. Domestic Shipping Costs

Albert Couture offers free standard shipping on eligible orders delivered within the United States.

Express shipping may be available for eligible ready-to-purchase products for an additional $35.

Express shipping only reduces carrier transit time. It does not shorten the production period of 5 to 6 weeks for custom-made items.

D. Estimated Transit Time

After an order has been completed and dispatched, domestic shipments are generally in transit for approximately 3 to 4 business days, Monday through Friday.

Transit times are estimates and are not guaranteed. Delays caused by carriers, weather, holidays, incorrect addresses or other circumstances outside our control may affect delivery.

E. Address Changes

Address-change requests must be submitted within five hours of placing the order.

We cannot change the delivery address after an order has entered production, been packed or been transferred to the carrier.

To request a change, email kennedy@albertcouture.com or call 859-300-3570.

F. Cancellations

Cancellation requests must be submitted within five hours of placing the order.

After this period, materials may have been allocated or production arrangements may have begun. Cancellation requests submitted later may not be accepted.

An order cannot be cancelled after it has been dispatched. Please refer to our Return and Refund Policy for additional information.

G. Damaged Parcels

If a parcel appears damaged when it arrives, reject the delivery whenever reasonably possible and contact Albert Couture immediately.

If the parcel was delivered while you were unavailable, photograph the packaging and the affected item before removing labels or discarding any materials. Email the photographs and your order information to kennedy@albertcouture.com so our team can review the matter.