ALBERT COUTURE WAIVER

ALBERT COUTURE  Waiver

Welcome to the family of Albert Couture, where we are always striving to improve your lifestyle. We offer the best and most unique essentials to fully accommodate your everyday style. Written below are small details to help you fully understand how we will be able to service you in the best way possible. This is NOT a bidding contract of any sort, but a CONFIRMATION to help you understand our policy and process of craftsmanship. PLEASE, CAREFULLY READ THEN PRINT YOUR NAME, DATE, and SIGN BELOW before starting your fitting process.

 

Our Process

First, you set up an appointment with us to sit with our designer. We charge a non-refundable rate of $99 US (1 hr) or $59 (30 min), which will be deducted from your purchase. If no purchases are made during your appointment, the fee will cover the time spent with our designer. All of our garments take approximately 20 days, and shoes take up to one month to be made and delivered to our showroom (located in Downtown Lexington) or, if preferred, right to your doorstep (charges may apply). We will contact you if we have any questions or concerns during the making of your garment via the email and phone number you provide us during this consultation.

 

Returns | Refunds

Bespoke and Made-to-Measure means that all of our items are crafted according to the customer’s body type based on the measurements taken. For this reason, we do NOT offer any refunds under any circumstances. This is standard practice for any custom-tailored products as there is no resale value. Instead, the client will be offered a one-time free remake of the same item only if the defects are caused by us.

 

Cancellation

All orders can be canceled within the first 12 hours from being submitted to the manufacturers. We will do our best to fully accommodate your request ONLY within this time frame. Anything after the first 12 hours from the order being processed will NOT be accepted.

 

Weddings | Special Events

We would like to start by saying congratulations and thank you for choosing us to represent you on your best day/special event! We urge you to book your appointment 1 month prior to your event date so we can properly service you. We do not accept rushes or last-minute items, no matter the circumstance.

 

Alterations

Our in-store tailor will be allowed to determine if the item can be altered in any way possible under our stitch policy. Our stitch policy will only be valid for 2 months, after which the client will be charged a small fee that goes to our in-store tailor for any alterations requested. This policy ONLY covers Albert Couture’s products. The timeframe for alterations will be determined by our tailor, and all details will be sent to the client via email. ONLY accidental tears will be accepted under this policy.

 

Payment

All payments are required upfront and in full before moving forward with the making of the item. Payments are accepted in the following methods: Visa, MasterCard, checks, and cash. A full refund will be reimbursed only if the order is canceled within the first 12 hours prior to being submitted.