Política de reembolso
Return and Refund Policy
This Return and Refund Policy applies to eligible ready-to-purchase products. Custom-made and personalized items are subject to separate conditions because they are created specifically for one client.
A. Custom-Made and Personalized Items
Custom garments, shoes, leather pieces and personalized products are non-returnable and non-refundable because they are created according to the client’s measurements and selections and cannot normally be resold.
All custom orders require 100% payment in advance. Please allow approximately 6 to 8 weeks for production after the design, materials, measurements and full payment have been confirmed.
Cancellation or customization-change requests must be submitted within five hours of placing the order. Requests submitted after materials have been allocated or production has begun may not be accepted.
This restriction does not affect an eligible claim involving a confirmed manufacturing defect, an item damaged in transit or an incorrect item supplied by Albert Couture.
For more information about custom orders, please visit our FAQ page.
B. Ready-to-Purchase Items
Eligible ready-to-purchase items may be returned within 30 days of delivery.
To qualify for a return, the item must be:
- Unworn and unused
- In its original condition
- Supplied with all original tags
- Returned in its original packaging
- Accompanied by a receipt or other proof of purchase
Items showing signs of wear, use, alteration, damage caused after delivery or missing original packaging may not be accepted.
C. Starting a Return
Before sending an item back, email kennedy@albertcouture.com with your order number and reason for the return.
Approved returns must be sent to:
Albert Couture
576 East Third Street, Suite 140
Lexington, KY 40508
United States
If the return is accepted, we will provide instructions explaining how and where to send the item. A return shipping label will be provided when applicable.
Items returned without prior authorization will not be accepted.
D. Damaged, Defective or Incorrect Items
Please inspect your order promptly after delivery.
If an item is damaged, defective or different from what you ordered, contact us immediately at kennedy@albertcouture.com
Include your order number, a description of the issue and clear photographs of the item and packaging. Our team will review the information and explain the available resolution.
E. Non-Returnable Items
The following items cannot be returned:
- Custom-made garments
- Custom shoes
- Personalized products
- Made-to-measure products
- Items altered according to a client’s request
- Worn or used products
- Sale or final-sale items
- Gift cards
Contact us before ordering if you are uncertain whether a particular item qualifies for return.
F. Exchanges
Albert Couture does not process direct exchanges through the standard return procedure.
To obtain a different eligible ready-to-purchase item, request a return for the original product. After the return is accepted, place a separate order for the preferred item.
Custom-made and personalized products are not eligible for exchange.
G. Return Shipping
Return-shipping responsibility will depend on the reason for the return.
If Albert Couture confirms that an incorrect, defective or damaged item was supplied, we will provide appropriate return instructions.
For an approved return based on preference, sizing or another reason unrelated to a confirmed fault, applicable return-shipping costs may be the customer’s responsibility.
H. Refunds
We will inspect the returned item and notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.
Original shipping charges and optional express-shipping fees are non-refundable unless the return results from an error by Albert Couture or a confirmed defect.
If more than 15 business days have passed since your refund was approved, contact kennedy@albertcouture.com.
I. Contact Information
For questions about returns, damaged items or refunds, contact:
Email: kennedy@albertcouture.com
Phone: 859-300-3570
Address: 576 East Third Street, Suite 140, Lexington, KY 40508, United States