Full payment confirms your order
All custom projects require 100% payment before production begins.
Albert Couture Client Care
Your Questions, Considered.
Every Albert Couture experience is shaped by personal attention, thoughtful craftsmanship and clear communication. Explore answers about ordering, production, customization, delivery and garment care.
Allow 6 to 8 weeks
Production begins after the design, materials, measurements and payment are confirmed.
Created for one individual
Custom pieces are developed around your measurements and selections.
The Albert Couture Experience
Everything to know before your piece is created.
Our process is personal by design. These answers explain what to expect from ordering through production, delivery and future care.
Orders and Appointments 01
01 How do I place an order?
Made-to-measure garments: Schedule a private appointment so we can discuss your preferences and take your measurements.
For assistance, email kennedy@albertcouture.com or call 859-300-3570.
02 How much is required to confirm a custom order?
Albert Couture requires 100% payment in advance for every custom order. Production begins after the design, materials, measurements and full payment are confirmed.
03 Can I cancel an order after placing it?
Cancellation requests must be submitted within five hours of placing the order. After that period, materials may have been allocated and production arrangements may have begun.
04 Can I change my customization after ordering?
Customization changes must be requested within five hours of placing the order. Changes cannot be guaranteed after materials are allocated or production begins.
05 Can I place a group order for a special event?
Yes. Submit the group measurements and selections together to help us coordinate a consistent production schedule. Contact our team before ordering to discuss the event and requirements.
06 Do you make suits for children?
Yes. Schedule an appointment and bring your child to the Lexington studio so accurate measurements can be taken.
Production and Delivery 02
01 Where are Albert Couture products made?
Made-to-measure clothing: Designed in Lexington, Kentucky and crafted in Napoli and Shanghai.
02 How long does it take to make a custom item?
Please allow approximately 6 to 8 weeks for custom garments and leather pieces.
Production begins after the design, materials, measurements and full payment are confirmed. Specialized designs or material availability may affect the completion date.
03 Is express shipping available?
Express shipping is available for eligible ready-to-purchase items for an additional $35.
Express shipping reduces transit time after an order is ready. It does not shorten the standard 6 to 8 week custom production period.
04 Can a custom order be produced on a rush basis?
Rush production is not guaranteed. If your piece is required for a specific occasion, contact us before ordering. We will review the design, material availability and production schedule before confirming whether the date is possible.
Customization and Materials 03
01 Is everything on the website custom-made?
No. Albert Couture offers custom creations and ready-to-purchase pieces. Availability and production information are displayed on each product page.
02 What types of leather do you use?
We use carefully selected genuine leathers including calfskin, alligator, full-grain leather and suede. Materials vary across belts, bags, wallets and other accessories.
03 Do customizations cost extra?
Standard customizations and final fittings are included in the agreed price. Specialty materials or significant design changes may affect the price. Any additional cost will be discussed before confirmation.
04 Can you create a custom bulk design from my idea?
Albert Couture does not currently offer custom bulk design production. Selected creative collaborations may be considered in the future.
Returns, Alterations and Care 04
01 Why are custom-made items non-returnable?
Custom items are created around your measurements and personal selections. Since the finished piece cannot normally be resold, it is not eligible for return.
If an item arrives with a confirmed manufacturing defect, contact us promptly so our team can review it and arrange an appropriate solution.
02 Are future repairs and alterations available?
Yes. In-house alterations are available for eligible Albert Couture garments. Alterations requested more than one month after delivery may involve a service fee. VIP members receive lifetime alterations on qualifying garments.
03 Should Albert Couture shirts be dry-cleaned?
Care requirements vary according to the fabric and construction. Always follow the care label supplied with the garment.
When the label permits, the shirt may be washed on a cold and gentle cycle. Professional cleaning is also an option for suitable fabrics.