How Do I Place an Order?
All shoe orders can be customized directly from the site and all made-to-measure garments require an appointment. For any assistance contact customer service via email at: firstname.lastname@example.org
Where are Your Products Made?
All of our shoes are custom made in Valencia, Spain. All made-to-measure clothing are exclusively designed at our showroom in Lexington K.Y. then crafted in Napoli & Shanghai.
How Long Does It Take to Make My Item?
Bespoke suiting takes 4 weeks to be completed & all custom shoes takes 3-4 weeks to be made.
Why is There No Returns?
All custom items by Maison Albert Couture have a no return policy, the reason being is because they are a lot more people involved in the process of crafting & the item itself is made for your personal fit leading to a non resale value for the company. IF any defects are caused by us we will replace it with a new item.
How Much is It for Express Shipping?
For shoes most shipments can be manually calculated (based on your location) before submitting your order, if you still run into some trouble please reach out to us via email@example.com. Bespoke suits can be rushed within 12 business days for an additional fee of $200.00 per suit.
Can I Cancel Orders and How Long Do I Have Before Cancelling?
We at Maison Albert Couture prefer that you cancel all order within 5 hrs (Five) prior from the order being submitting, the reason is because after submitting your custom order the work begins right away and this can lead to unfinished inventory being damaged.
Can We Do Group Orders for Special Events?
Of course, all group orders will need to be submitted at once in order to received all items at the same time. Reach out for any assistance at
What Kind of Leather Do You Use for All Your Leather Goods?
We use a mixed of real leathers, mostly: Calf, Alligator, Full grain, & Suede. These leathers are used on all of our shoes, belts, bags, & leather accessories.
Can I Do Any Future Repairs and Adjustments to the Garments?
Yes, all alterations are made in house unless otherwise.
Is Everything on Your Website Custom Made?
Correct, Maison Albert Couture is a one stop area to design your whole fit. As each of us are unique in our own ways, we believe the same should be true for attires.
I Just Placed an Order, Can I Change the Customizations?
We cannot make any customization changes to your order after one business day. Customization change requests via email will not be accepted. Make Sure You Double Check Your Leather Selection, Measurements, & Customizations Before Submitting Your Shoe Order.
I Have Some Ideas for a Suit, Can You Do a Custom Bulk Design for Me?
Not at the moment, but maybe we can collaborate in the coming future.
Are the Shirts Dry Clean Only or Can I Machine-Wash Them?
Most of our shirts can be machine washed on a cold cycle & tumble dried on a low heat, But of course you can also dry clean them.
Do You Make Suits for Children?
Yes, schedule an appointment & come along with your child for we might need them for measurements.
Do the Customizations Cost Extra?
All customizations & final fitting are on the house. After one month, they will be a small surcharge for any alterations that are possible for our in-house tailor. All Maison Albert Couture VIP members have lifetime alterations. Contact for more info on this.