How Do I Place an Order?
All shoe orders can be customized directly from the site and all made-to-measure garments require an appointment. For any assistance contact customer service via email at: email@example.com. or call: 859-300-3570
Where are Your Products Made?
All of our shoes are custom-made in Valencia, Spain. All made-to-measure clothing is exclusively designed at our fashion house in Lexington K.Y. then crafted in Napoli & Shanghai.
How Long Does It Take to Make My Item?
Bespoke suiting takes 4 weeks to be completed & all custom shoes take 3 to 4 weeks to be made.
Why is There No Returns?
All custom items by House Albert Couture have a no-return policy, The reason is that there are a lot more people involved in the process of crafting & the item itself is made for your fit leading to a non-resale value for the company. If any defects are caused by us we will replace it with a new item.
How Much Is It for Express Shipping?
For all custom shoes and leather items the turnaround is 3 weeks. For all ready-to-purchase items express fee: is $35. if you still run into some trouble please reach out to us via firstname.lastname@example.org. or Call: 859-300-3570. Bespoke suits can be rushed within 20 business days for an additional fee of $300.00 per suit.
Can I Cancel Orders and How Long Do I Have Before Cancelling?
We at House Albert Couture prefer that you cancel all orders within 5 hours (Five) before the order is submitted. The reason is that after submitting your custom order, the work begins right away and this can lead to unfinished inventory being damaged.
Can We Do Group Orders for Special Events?
email@example.com. or Call: 859-300-3570
What Kind of Leather Do You Use for All Your Leather Goods?
We use a mix of real leathers, mostly: Calf, Alligator, Full grain, and suede. These leathers are used on all of our shoes, belts, bags, & leather accessories.
Can I Do Any Future Repairs and Adjustments to the Garments?
Yes, all alterations are made in-house unless the items are made by another company, If so we will not be able to do alterations.
Is Everything on Your Website Custom Made?
No, House ALBERT COUTURE is a one-stop shop to design your whole fit. As each of us is unique in our own ways, we believe the same should be true for attires. But we do have a few pieces such as polos, belts, and wallets which can be purchased directly online.
I Just Placed an Order, Can I Change the Customization?
We cannot make any customization changes to your order after one business day. Customization change requests via email will not be accepted. Make Sure You Double Check Your Leather Selection, Measurements, & Customizations Before Submitting Your Shoe Order.
I Have Some Ideas for a Suit, Can You Do a Custom Bulk Design for Me?
Not at the moment, but maybe we can collaborate in the coming future.
Are the Shirts Dry Clean Only or Can I Machine-Wash Them?
Most of our shirts can be machine washed on a cold cycle & tumble dried on low heat, But of course, you can also dry clean them.
Do You Make Suits for Children?
Yes, schedule an appointment & come along with your child for we might need them for measurements.
Do the Customizations Cost Extra?
All customizations & final fitting are on the house. After one month, there will be a small surcharge for any alterations that are possible for our in-house tailor. All House Albert Couture VIP members have lifetime alterations. Contact me for more info on this.
CALL US: 859-300-3570