The Private Appointment

Your experience begins with a one-hour private appointment with Albert Lukonga. The $99 appointment fee covers the designer’s time and is deducted from your purchase.

If no purchase is made, the fee will be retained as payment for the private consultation and the time reserved with our designer.

Appointments are scheduled at our Lexington showroom. Appointments at other locations are subject to availability and logistical arrangements.

Design and Fitting Process

Bespoke and made-to-measure garments are created using the measurements, design selections and preferences confirmed during your consultation and fitting.

Clients are responsible for reviewing and approving all important details before production begins. These may include fabric, colour, styling, personalization, measurements and other design choices.

We may contact you using the email address or telephone number provided during your consultation if clarification is required while your order is being prepared.

Payment

For custom orders, you may pay in full or begin with a 50% deposit. The remaining balance must be paid before garment production is completed.

Your design, materials, measurements and full payment or initial 50% deposit must be confirmed before production begins.

This policy applies to custom garments, shoes, leather pieces and personalized products. Available payment methods will be confirmed by the Albert Couture team at the time of purchase.

Production and Delivery

Standard production takes approximately 5 to 6 weeks. Production begins the day after your original appointment. For Friday appointments, production begins the following Monday.

Private wardrobe packages generally take approximately 5 to 6 weeks, depending on the items ordered. Your individual timeline will be confirmed during your private consultation.

This is an estimated production timeline. It does not include additional time that may be required for shipping, final fitting or alterations. Complex commissions and special materials may require additional time.

Completed orders may be delivered to our Lexington showroom or shipped to the address approved by the client. Shipping and delivery charges may apply.

Albert Couture will contact the client if an unexpected production or delivery issue affects the anticipated timeframe.

Returns, Refunds and Remakes

Custom garments, shoes, leather pieces and personalized products are non-returnable and non-refundable because they are created according to the client’s measurements and selections and cannot normally be resold.

This restriction does not affect an eligible claim involving a confirmed manufacturing defect, an item damaged in transit or an incorrect item supplied by Albert Couture.

Please inspect your order promptly after delivery. If an item is damaged, defective or different from what you ordered, contact us immediately at kennedy@albertcouture.com. Include your order number, a description of the issue and clear photographs of the item and packaging. Our team will review the information and explain the available resolution.

Custom-made and personalized products are not eligible for exchange. Any correction or remake offered to resolve a confirmed issue will be arranged directly with our team.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.

Please refer to our Return and Refund Policy for the complete return procedure, shipping conditions and refund details.

Cancellations and Changes

Cancellation or order-change requests must be submitted within five hours of placing the order.

We will make every reasonable effort to accommodate a request received within this period. Once an order has entered production or materials have been committed, it cannot be cancelled, refunded or materially changed.

These cancellation restrictions do not affect eligible claims involving a confirmed manufacturing defect, transit damage or an incorrect item supplied by Albert Couture.

Weddings and Special Events

We recommend booking your private appointment well in advance of your wedding or special event. Our standard production time is approximately 5–6 weeks, with additional time potentially required for delivery, final fittings and alterations.

Share your event date when booking so our team can confirm the schedule for your garments, delivery, fittings and any required alterations.

Rush orders and last-minute delivery requests may not be accepted. Albert Couture cannot guarantee an event deadline when insufficient production and fitting time has been provided.

Alterations

Our in-house tailor will determine whether an Albert Couture garment is eligible for alteration and what work can reasonably be completed without compromising its construction or design.

Alteration requests should be made promptly after the garment is received. Requests submitted more than one month after delivery may incur a service fee. The completion timeframe will be confirmed after the garment has been inspected.

This alteration policy applies only to eligible Albert Couture products. VIP members may receive lifetime alterations on qualifying garments in accordance with their membership benefits.

Client Responsibilities

The client is responsible for providing accurate contact, measurement, delivery and event information. The client must also disclose significant measurement or body-size changes that occur before production or fitting.

Albert Couture is not responsible for fitting issues caused by inaccurate information, unreported measurement changes, missed appointments or delays in responding to requests for approval.